Capital One is handling this as fraud and refunding my money. Getaroom - I have a charge on my credit card that needs explaining. Surprise, Surprise, Surprise Like so the many other I too was searching the internet for hotels. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. We got duped for $300 + which doesn't seem like alot, compared to what others may have been stiffed with. Regardless of what you thought you booked, all reservations through Getaroom is prepaid. At Lago Mar. When I got to the motel she said she couldn't honor the reservation because i had not booked through priceline as that is the only way they will accept reservations. On arrival, reservation was confirmed and on departure, charged 264.33, on my credit card. I contacted the hotel and found they had charged CCI for three nights even though I did not even spend one night. I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $95.00 but when I checked into the hotel they told me that I had made the reservation via Priceline and not the front desk. I said. My debit card was skimmed and I was notified by my bank of a charge from CCI. Holiday inn say they never received the booking. First seen on October 12, 2021, Last updated on October 12, 2021. . Wife booked on line thinking she was dealing with Holiday Inn. When I called to question the charge, the representative told me that I had booked the room through a third party; I told him that I didn't book through a third party, he explained that I might not have realized that I had. Beware of these crooks, I am sure based in some [censored]ty open sewer place in Chenay India. The email was immediately returned to me with the message that it could not be delivered. My credit card has been charged for reservations that I did make on 4/18/2021 but were subsequently cancelled. Nothing. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! > Be very careful of clicking on random web links after doing internet searches. Refund $48.12 to my credit card. Ask the hotel manager to fix the problem . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. THE SAME SCENARIO JUST HAPPENED TO US MAY 2021 that I have been reading on other websites. This is the worst customer service ever!!! Called the "customer service #" right away and the person on the other line only kept saying "no refund, no refund". When I called CCI Bookings to get my money back I was told I missed the 48 hour period before my check in date for doing so. This comment was posted by a verified customer. Was referred to this number by another motel chain, thinking I was connected to LaQuinta. I called the local number for the Holiday Inn Express in Alliance, Ne. When I got to the hotel, confirmation # wasn't a valid # and we had to pay the $60.20 again. We called what seemed the hotel's web site. Us too. Put in 3 different disputes with American Express and they canceled my dispute 3 times over a 5 month period. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. There is not such thing! This is the version of our website addressed to speakers of English in Canada. Pian J. I have a feeling most issues are when people use their mobile/cell and find using google easier than opening the browser option and then not reading the smaller phone screen properly. They STOLE money from my credit card and did nothing! Reservation #R2937669554 The room price was $125.80 The reservation was made within 24 hours so neither the booking site or now my credit card company will provide and relief from this fraud. Do you think it was Hilton who redirected you? Plus they added a $553.73 charge for what they call a service fee? Also be sure you have your R# for the reservation or they refuse to talk to you. They refuse to let me talk to the proper department. The Hotel wouldn't invoice me and now I'm having my credit card handle it. I booked a room on-line through CCI Hotel Reservations at the Hilton Garden Inn in MERRILLVILLE, IN for 12/4/21. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. Unbelievable what people do for $ to make other lives miserable. Bottom line I'm out $394.46 for nothing. I was sent a confirmation for $104.88 as the cheapest available room and was told this room was already discounted so no AARP or AAA could be applied. I made reservations for a pet friendly room at the Econolodge in Morehead City NC. Also be sure you have your R# for the reservation or they refuse . It was a charge for the same hotel . They refuse to let me talk to the proper department. The representative told me that it is different for them to cancel and their policy with Days INN wont allow it. more than the motel would have charged us directly. CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. Made the reservation, chose a room and paid the bill. They need to be shut down from doing business ASAP! "It's non-refundable." Peter Kornelisse, chief security officer at Booking.com, said the firm. The company then fraudulently tells banks the consumer agreed to terms. I declined and am now disputing the charges with our credit card company. How did you get rerouted to Getaroom? I have also determined I will never book with the Hampton Inn again due to them accepting payment from this 3rd party scam. We tried to book a hotel at the Hilton in Santa Fe, moments after booking the room online; we realized we had been redirected to CCI*HOTEL RES. The hotel charge was $130.32< CCI charged $187.68. Its odd you say their APP came up as specific hotels dont usually have their own APP. According to the new breakout the additional fees on top of the base hotel price was entered in category called 'Tax Recovery Fee'. Then I realized after some searching that I was charged $25 per room (2 rooms) times four nights = $200 total. I immediately went to the hotel and asked about the fees. That doesnt happen. What have you learned to make travel easier? I went online to make a reservation at Holiday Inn Express in Hilton Head and was quoted a price of $436 - imagine my surprise when I went to check in and I'd been charged $671!!! You can call or send a short email to the hotel confirming your reservation. But our reservation was taken, not by this Garden Inn, but elsewhere by Hilton. When you call the 800# its hangs up on you. Peter T. Kilborn Within the hour I Canceled that reservation. Beware! More Helpful? We go to great lengths to adequately disclose the tax recovery charges and service fees we charge. made reservations for springhill suites and was charges for cci in texas, Happened to me, too. Having had a late start and 2 young children they decided to stay overnight in Ohio. The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. By using this website you agree to our Cookies Policy. When you booked the room, you agreed a price. Then, summarizing the reservation, he said the charge would be $174.03. Caveat Emptor. Anymore to tend to my aged needs. The hotel says they can't help me and CCI says they won't entertain a refund without the hotel calling them. I had the same experience as many of you on this thread. When I arrived there were no rooms available. Went to gook a room, They advertised a price for a room with Free cancellation. I will appreciate if this matter be look into and correction made. When I called the local hotel the next day I was informed that the reservation had been cancelled; NO notice had been given to my daughter or to me. I cancelled room immediately and tried contacting to receive refund. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. She then said I could call and get a refund. Next step is to dispute with cc. I then called CCI* Hotel Reservations several times and got nowhere. I called Days INN with them on the line and Days INN confirmed they allow cancellations upto 24hrs of the reservation. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Today You gave me C3037566103 cancellation number. I booked a room at Americas Best Value Inn in Tucson Arizona. They are a total scam and a fraud. They will charge you well over the price that the hotel is actually charging. I am trying to get a refund right now. When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. Booked a 2 night stay at a Hilton in DC through what I thought was the Hilton website directly. They earned $200 for answering the f**king phone!!! Or understand English very well. I thought I was making a reservation at a Best Western Hotel, but apparently it was through a site posting as Best Western. It wouldn't go through online, so I had to call direct to book, still thinking it was the actual Hilton. I hope my family at least will be able to do business with you again. On and by the way, the room at the Country Inn and Suites was crap. So basically this is a company who is stealing peoples money with no consequences. We wish we looked up this company ahead of time, or else we would not have purchased from this site. on 12/26/19 using a Discover card. This company is a scam. He said that he found a motel 6 in marysville ca that took cats. If CCI knew this was coming I can see why they might not complete the reservation for you. Read our user reviews first - discover the good, the bad, and the ugly about CCI Hotel Reservations by reading customer reviews and complaints. I responded back to CCI informing them I have disputed the charges with my credit card company. It is a scam to be charging that much more than the Hotel is receiving!!! You should be demanding the hotel to provide you a refund of what you paid on checkout. "Cool, " I thought, "better than the site's rate." Ended up charging me $173.24 . Desired outcome: Thats CCI reservations new number or one of their numbers [protected]. I would avoid this companyI thought I was dealing with the hotel directly or Pricelineit seems I was rerouted to this fraudulent company. Customer Care "That's just taxes and fees, Sir, " he said. The cost was almost $150.00 more for the stay. Many secured connections require a two-step verification process. Also be sure you have your R# for the reservation or they refuse to talk to you. I made a reservation at the Hampton Inn and Suites, N. Fort Worth-Alliance Airport on March 16, 2020. Same happened to me on 6/29/19 at the Quality Inn & suites in Sioux Falls, SD. I thought that my reservation was made through the hotel, but apparently it was "hijacked" by Hotel Values and Getaroom.com. I entered in CCI reservations online and was directed to the site I'm not the only one I guess. We declined the certificate. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). This is not a practice I have ever done. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Report them to BBB, as well as make a formal complaint to USITC. Totally turning them in to the BBB! So we paid a total of $1307.98. ComplaintsBoard.com is a leading complaint resolution website on the Internet. By the way, the $521.80 charge was 49% of the actual hotel bill of $1,101.99. YOU CAN'T DO THAT! Giving me the run around about refund due to virus. Currently at a wait time of 24 minutes and it just disconnected. What a fraudshould not exist! I ask for it they said they would send. The reservation was made in March for an October football weekend. Used them to book a hotel and they never actually made the reservation. Be aware of the scam! Hotel Reservation Overview Reservation Counter specializes in providing travelers access to more hotel choices and ways to find the accommodations. (CCI HOTEL RES 800-468-3578 TX), this was on my bank statement. Called Baymont to reserve a room for travel family and the fraudulent # posed as the Hotel Desk for Baymont with Wyndham connected me to CCI, who continued the conversation posing as a direct desk clerk. A quick call to their 800 # in MANILA, Philippines we were offered $19 off. But this next comment isnt quite correct Make sure you are directed to the proper website to reserve a room. I dont quite understand about being redirected or how that occurs. I tried to call the number and got no person; just a loop of press 1, 2, 3, and if you want to talk to a person, call the specific hotel.So I'm having to go thru changes to get my hard earned money back when I sheltered in place almost 5 weeks but am getting charged for a reservation I didn't make and can't complain to them about .. In the process of disputing the excessive charge! Chances are it was an advert and you called (CCI*) Hotel Reservations. I immediately call the customer service with CCI and they told me the extra amount was added after I submitted my payment for taxes & fees. To use our mobile site, please enable JavaScript. My refund will be $219.12. A major hotel brand may have their own APP which you can download and securely use, and some third-party booking sites have APPs. 670 Verdae Boulevard This is fraud plain and simple and they should be shut down - Of course, I thought I was calling the hotel direct - they have it rigged so it looks that way. Submit a complaint and get your issue resolved. got the receipt from Fairfield for the same charges. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). The reservation for the Red Rood Inn, Greensboro NC . DO NOT trust CCI*Hotel Reservations to accurately tell you how much you are paying. Booked a room with Bookings.com in Tallahassee, FL. Ref. Immediately I got an alert on my phone for several charges. it was for $163.90. During the call, I informed the reservation agent the stay was tax exempt. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! Unfortunately when I received the confirmation, there was an additional $28 charge which was 30% of the room charge. Suspicious myself of the amount and how it had been charged I connected the hotel and the workers itself could not believe the amount that had been changed. Even the hotel workers were shocked of the amount when I contacted them about it. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. I found out that the reservation charge was increased to $330.00 plus three charges of $12.99 as a . We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CCI Hotel Reservations. 800-468-3578. Was this done on your phone, or on your home computer or iPad/tablet? It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! Whether you're considering doing business with CCI Hotel Reservations, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. You can try to call them and never talk to a live person and if you do get a live person, they have trouble speaking English. I heard the name get a room and immediately tried to cancel. Your bank or credit card company will not be able to do anything! On my departing receipt from the hotel, the $521.80 charge did not show up. The hotel charge was $130.32< CCI charged $187.68. I called CCI and was on the phone with them for 3 hours off and on. This is clearly exploitive, if not fraudulent. I will never use them again in life. This will surely increase the credibility of your complaint. You can also consider using your. I think that it's time well spent in comparison to having to try and resolve matters later on. And please respond to mr, I am such a nervous wreck over this misunderstanding Why did you think you are booking on Priceline? I never got a Reservation Kind Regards, This review was chosen algorithmically as the most valued customer feedback. Or 30 000 Japanese Yen. Similar Charges. On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used CCI Hotel Reservations's products or services. Before joining a network, make sure the Wi-Fi connection is secure and hosted through the hotel. I think NOT. Greenville , SC 29607 for the period July 6, 2023 to July 10, 2023. My credit card charge says CCIHOTEL 800-468-3578. Because the discounts applied to only a portion of the charges for breakfast, we realized we'd now be paying something more than the $174.03, presumably around $200 for our stay. Very true. On Monday, February 6, 2023, I booked a stay at the Embassy Suites Greenville Golf Resort & Conference Center called a hotel, near Sky Harbor airport. The difference was this fraudster (CCI Hotel room) site that appeared to be Holiday Inn linked and they applied an overcharge of $235.27 - this is unbelievable and I plan to complain to the Chamber of Commerce in Hilton Head and also to Holiday Inn - I demand a refund! I was driving and using hands free so I was not able to confirm if I was on the Hampton Inn number, I trusted Google (Which in my honest opinion are accomplishes of this people since they get paid) I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI and she pretended (Dishonest miss representation with the intention to defraud) to be the Hampton Inn front desk. I simply booked directly with Days Inn and am disputing the charge with my credit card company. BookOnline and our Vendor are providing the site to connect you with Accommodation Service Providers, including hotels and other accommodation providers, to facilitate your making . On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Which is false advertisement. noticed that my card was charged for the entire amount right away. Buyer beware it's a scam and you get stuck with HUGE costs. Coincidence? I was charged by CCI Hotel Reservations double the room rate they initially showed on the hotel website (I dont know how they managed to make the reservation from the hotel site). Apparently though you may end up here by accident just by clicking on a link when you google for hotel deals or when you are on a hotel deal website. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front. I suggested that I would cancel the room and look for another hotel. Then I was informed that the reservation was non cancelable. When I got to the hotel I was booked in a smoking room on Priceline.com for $66.00 on a Mastercard. less. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. I did not know their change of plans. I called the hotel they said they did not charge my card, I call CCI Hotel reservation [protected] I was refer back to the hotel. Inadvertently checked the box "accepting terms and conditions" - cc company says their hands are tied. we paid $1,178.00 for seven nights. She thought she had booked for $113.04 when she hit confirm it then provided list of cost and fees total of $175.39. The day I made the reservation I made the reservation with the hotel [protected], but on my credit card bill CCI HOTEL RESERVATION number Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I booked accommodation at the Holiday Inn in Fiji and was overcharged. Called Capital One and they called the 800 number on the charge and they put us on hold for over 10 minutes - this happened twice and we the agent and I realized they were never going to answer. For a week and a half Ive been told I have a ticket# and they had to call the hotel only to be told they wont refund my money. Demand a room in another hotel of the same or better grade. I was charged $142.34. So we are making sure others are aware of this. She suggested that I email Getaroom.com (apparently a related business) and they will answer my questions. CCI sent me a copy of their receipt. I got an email from the hotel asking CCI to refund us in full & sent it to their customer care email. QUITE A MARKUP. I booked a hotel for 1-night stay for Madison, WI at Magnuson Grand Hotel. The new price was higher than the Hilton website. This is the Better Business Bureau entry on this company. Unable to cancel the charge, we arrived at the Hilton Santa Fe and discovered CCI*HOTEL RES had not made a reservation but had charged our credit card $250. After I finally reached them--after MANY hours of trying--I had JUST passed the cancellation window. Will try to talk directly with hotel/motel in the future. Later I got a text and email indicating that my total bill was $146.57 which included a $53.34 for taxes recovery and for a membership that I did not agree to buy. When I tried to cancel my room reservations, I was unable to get through to CCI Hotel Reservations. CCI Hotel Reservations charged my card the $104.88 but when I got Share your photos and videos with others to prove the truth of your words. We repeated our complaints. But guestreservations.com charged our credit card about 15 minutes after the booking had been done. This company is a fraud and scam. The following morning I called LaQuinta to verify the reservations & they indeed had me reserved for that date at a cost of $95 per room, which was what I expected. > I think this is the start of the problem. We use cookies to improve your experience on our site and to show you personalised advertising. > They should have told you about any service charge but if challenged I expect they will suggest this is indicated on their website within their booking terms and your call to their number was from their website so you should be aware. I called them back and they said the transaction was valid and would not refund the fraudulent charges! Here's the kicker: you don't even have a hotel room to begin with and then banks often won't honor it as fraud. When I complained to the hotel, the manager told me that he had received $53 reimbursement for the room. What a scam! Barbara TIETJE, Cleveland, Ohio. They are a TOTAL rip off!! I accidentally booked a hotel reservation through CCI, when I realized what happened and the added charges I tried to cancel. Redirected from Hyatt Place web site to CCI . We should have paid $832.96, a difference of $475.02, which the so called booking agency kept. Horrible company with horrible policies. Booked.. City Garden Grand Hotel, Makati, Philippines We stayed 5 nights at Suburban Extended Stay Hotel in Avondale, LA with a reservation made with CCI. It looked very much like I was dealing with Days Inn. Hotel Reservations Scam! Extremely misleading and higher prices! People need to get out of the habit of lazy google type searches and careless clicks on first offered advertised results. CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). I thought I was booking at the hotel since I was transferred by Courtyard by Marriott, Supposedly to their central booking. That's fraud. (Total We got a hotel reservation for one night in Scottsdale AZ. I had the same experience with CCIHotel as others posting here. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). I cancelled the booking but the money has b not been refunded. They are a crap company, and there are many others out there as well. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Fraudulent third party reservation practices. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Called what I believed was direct to hotel, person on line acted as if I was speaking with the hotel. Were you booking pre-paid non-refundable rooms for a large group of people for long stay somewhere and you picked Getaroom because they seemed cheapest? As it turns out, we paid $38.45 in additional "recovery fees" and taxes. At no time did CCI mention a service fee. Marriott then charged us an additional charge for the last night. I charged my credit card i then got to the hotel and found out they only take dogs and that cats a dirty so they cannot accept them. They aren't licensed to operate in California. Clicked on the "website" tab to go to that local businesses page. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. The hotel canceled & stated to contact CCI Hotel Reservations at [protected] . My rooms cost me 513.93 . I think NOT. When I checked my cc statement I found that I was charged $216.15 from CCI*Hotel Res AND $167.31 from Country Inn and Suites. I call the number for Choice Hotels (Sleep Inn & Suites) and was quoted $104.88 for one night double non-smoking room. Arrived at the hotel and they could not confirm the price we paid. We were appalled at what we saw: total cost $281.89. Definitely FRAUD. They advertise under several names, but the charge is always CCI*HOTEL . Was just scammed by them as well, charge 5 times higher than what I thought i had agreed to when booking. Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. Please feel free to browse our reviews and complaints and share your own experience with CCI Hotel Reservations. Per my recollection the hotel price was around $100 plus 11% tax which was fine with me. Booking.com: anyone managed to upgrade their Genius level? I knew the Last updated on November 4, 2022. It was my first time ever booking a hotel online and it will definitely be my last. Make your reservations directly withthe hotel your staying with. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service. Only to find out later, that this was a fraud. I left the hotel but, stupidly, I did not ask for a written statement. Found upon check-out that I had pre-paid. I booked 3 rooms last summer with CCI Hotel Reservations. "It is not included, unfortunately, " she said. Wyndham took the reservation from CCI Hotel Reservation so they should get the money from them. Never book through anyone like this, Book directly through the hotel your staying ast. Total Price $140.90 I asked for their email address to follow up they don't have an email address she gave me [protected]@getaroom.com. Interestingly I called Best Western to make a reservation and I was routed to CCI Hotel and Best Western Claim its impossible. Be carefull. This business should be put out of business! Which is just a voice message and we couldn't get through to cancel reservation. I was billed $504.43 plus $12.99 booking fee. Made reservations online thinking we were on the LaQuinta website. We had no idea until our receipt/ bill was emailed to us that we did not book directly to the hotel. Similar experience to many others here. CCI reservations mentioned NOTHING about an upcharge, especially about $100. This people are crooks that need to be put out of business. Stay away from CCI Hotel bookings located in Texas. When I got my card statement, I had been charged by CCI even though they had declined my card. I would had canceled in their time frame if I had known they wrongly sent me to a non pet friendly motel which I had asked for. He was friendly at first, looked up availability and came back that there were no rooms available. I had the following experience this weekend. Please cc; Mr. Brett Keller, Mr. David Litman, Mr Robert Diener This is a fraudulent website and a scam!!
Travel Permission Letter Format During Lockdown,
Danielle I Survived Dante,
6'11 Prisoner Escape California 2007,
Andre Dickens Married,
Articles C
