0000005342 00000 n I listed 2 ***** concert tickets in Hollywood florida for sale on stubhub.com in Nov 21 and uploaded the tickets once received. All Rights Reserved. Is there any type of fee to cancel a listing that has not sold? We are changing the way you register and sign-in to the StubHub Community. {cY~3UJ1LUh_p0xD3;UhmkD^Fbhp&k!U(gy?4fJ hBX$_f5` LgZ@g]4Y2OuWX#-Yhz6Z4Say*]jw#25i:a Y endstream endobj 63 0 obj <>stream Prices may be higher or lower than face value. ^H^Cb3WN&Mt~8TxTCiE(HUlA/L$\? !/r When you transfer tickets on Ticketmaster, it generates an email that indicates that the tickets have been forwarded. As others have replied, you don't have any grounds to dispute the fee. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Industry: Employment Services , Services to Buildings and Dwellings , Other Support Services , Semiconductor and Other Electronic Component Manufacturing , Other Specialty Trade Contractors See All Industries, General Freight Trucking , Lessors of Real Estate , Business Support Services , Employment agencies, Help supply services, Building and office cleaning services, Packaging and labeling . Lesson learned and next time don't list on multiple sites. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. I received a refund in its entirety. If you buy through links on our site, we may earn a commission. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. trailer <]/Prev 51923/XRefStm 1008>> startxref 0 %%EOF 82 0 obj <>stream Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. 0000013147 00000 n Read on to find out what your best chances of getting a StubHub refund are. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I read somewhere that if you dispute aStubHub charge, they will lock you out of your account until it's dropped. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Luckily, weve compiled (and tested!) Lindsay is the author of this solution article. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. His digital chapbook, The Internet, was also published in TL;DR Magazine. StubHub provides an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated services . Thank you! All Rights Reserved. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. H[k0g}LC7'nB.,IK8[2^wa>Tg_]@H9z6t:`%>r%1UnniM DY2\a. HVn1W0\6quVGX{)oYJuOOno|w[9P7? +z;n{8@a~L@~0iid\a8$1`jih_|W0x]'4 No. In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. If you feel like StubHub cheated you, you could take action against them. ed troyer wife; buyer says i sent wrong item; bloomfield democrat obituaries; what causes low amylase levels in dogs; george jenkins high school schedule Directing the notice of dispute. Scan this QR code to download the app now. Fax: 601.707.7913, 1 Timber Way StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form . After the switch, you will enter the email address you use to access the community in order to reset your password. Yes wikiHow is where trusted research and expert knowledge come together. Received refund via credit card dispute Like others, I filed for a Notice of Dispute via certified mail to StubHub. The Court reasoned that the checkout process on the website put Plaintiffs on constructive notice of the arbitration agreement. Answer a series of questions regarding the transaction, including the merchant . The game was supposed to take place on March 23 and it never happened. after I did this their idiot paralegal reached out to me and the dispute was resolved and I got my money back. StubHub Notice of Dispute. For more information, please see our [1]You already know that. In other words, when it can be too late to get a refund. With only these four steps, your refund request is faxed. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. %PDF-1.6 % 100, Irvine, CA 92606. 57 0 obj <> endobj xref 57 26 0000000016 00000 n Your account will stay inactive until you: Drop the dispute Pay StubHub the amount you owe Was this answer helpful? StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. 96 0 obj <> endobj It is derived from the folk poets of West Africa, Caribbean-style toasting and American Blues and Jazz sounds. This article was co-authored by wikiHow staff writer, Eric McClure. I live in Singapore where the StubHub app is not avail. (Techdirt valiantly tries to cover them here. Dispute 2 (if any) The same format is followed. You may download a form Notice. Do you have more than one StubHub account? Sit back and relax while we do the work. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866.788.2482. Design c/o National Registered Agents, Inc. Follow the step-by-step instructions below to design your at notice dispute form template: Select the document you want to sign and click Upload. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Search through past posts using the search bar at the top of the forum page. This article has been viewed 59,334 times. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. My Tickets. Industry: Utility System Construction , Other Heavy and Civil Engineering Construction , Other Specialty Trade Contractors , General Freight Trucking , All Other Telecommunications See All Industries, Highway, Street, and Bridge Construction , Water, sewer, and utility lines, Heavy construction, nec, Wrecking and demolition work, Excavation work, Special trade contractors, nec, Trucking . This gives them the legal notice that action is being taken against them. The card cost $500/year to have and has excellent purchase protection. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. StubHub has 30 days to respond and after that you can file to proceed to arbitration through the American arbitration Association where the case would be heard via telephone through an arbitration proceeding. endstream endobj 97 0 obj <>/Metadata 12 0 R/Names 140 0 R/PageLayout/SinglePage/Pages 94 0 R/StructTreeRoot 22 0 R/Type/Catalog/ViewerPreferences<>>> endobj 98 0 obj <>stream Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. Bite the bullet , pay the penalty, move on. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. No. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. My Listings. The Chase Sapphire Reserve card fought on my behalf and ultimately refunded my tickets worth over $1000. Dear sir/madam, I am writing to request an investigation of the following; Dispute 1. DoNotPay records the details of your purchase to boost your chances of winning the refund. endstream endobj 64 0 obj <>stream StubHub is an eBay-owned company that allows people to either buy or sell tickets online. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. It is possible to request a refund on a purchased StubHub ticket manually. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. 0 StubHub ship is slowly sinking. Save my name, email, and website in this browser for the next time I comment. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use . I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. StubHub is committed to providing a forum for resolving disputes with customers in a fair and efficient manner. Customer service all the way to your seat, 2000-2022 StubHub. 0000008110 00000 n 21, et. endstream endobj startxref No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. 08-11-2021 07:33 AM. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Decide on what kind of signature to create. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. The bank issued a charge back. By using our site, you agree to our. 0000002979 00000 n 4 if you have questions about listing tickets. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower Recently, I wrote for Lawfare about Sen. Dick Durbin (D-IL)'s new STOP CSAM Act bill, S.1199.The bill text is available here.There are a lot of moving parts in this bill, which is 133 pages long. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Account number of identifier. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. These might include; sending them by fax or courier, stamping and returning..etc. P~?;xD 7Z6\ ;j& 7C".qSuDRes?@zis',e,(CeLbsPz%>;o)+pp ~2'S5Nxl5MD.ZX: @^q3Ug |3B v)qro->NnyN_/#/Gr'#C6V.P(%ARjiy#b"E;X7u1+TR#HaZIj6%{H7HwIGcP_RU]7W[J: oz* 0-vL2Kz&%+y&WzM+v'gRpS $]RB3']#g6dPU@kJ'D~Vv 4kko:"$ruZ0]? A Notice of Dispute is more than just calling customer care. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. Enjoy! My Sales. It took 7 weeks for them to get back to me outside the 30 day window it states on their guideline policy. Attn: Litigation Department On Monday, the Northern District of California issued a mixed ruling in the multidistrict litigation concerning StubHub Inc.'s refund policy for events affected by the COVID . Privacy Policy. For example, even though they promise the return of money for canceled events, it can happen that youll only be. If you have a dispute with StubHub, please contact StubHub Customer Service. Did you find it helpful? Submit your case! Tel: 205.795.6588 User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Irvine, CA 92606. I was prepared to proceed to arbitration by stating the California Bus. Required fields are marked *. Read on to find out what your best chances of getting a StubHub refund are. Virginia, USA. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. 0000001351 00000 n Ask the Community Contact Support After the switch, you will enter the email address you use to access the community in order to reset your password. So I would encourage everyone to file for arbitration. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Surface Studio vs iMac - Which Should You Pick? If you still wish to file a complaint, fill out their notice of dispute form and mail it StubHub's legal department. incorrect email and tickets did not transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Your email address will not be published. Most contracts include the address of each party and notice requirements. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. h A{ StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. hb``c``ig mOP0p4 A1*?7 "1Nbc |OO^ Wwawf7d4Da@ F endstream endobj 81 0 obj <>/Filter/FlateDecode/Index[5 52]/Length 20/Size 57/Type/XRef/W[1 1 1]>>stream Event, artist or team. Suite 1800 Financial Center 138 0 obj <>/Filter/FlateDecode/ID[<6D5A080239669B4E8D74EB9C14FB44CD>]/Index[96 90]/Info 95 0 R/Length 160/Prev 119390/Root 97 0 R/Size 186/Type/XRef/W[1 3 1]>>stream Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. 0000009736 00000 n By signing up you are agreeing to receive emails according to our privacy policy. Bk endstream endobj 58 0 obj <>/Metadata 3 0 R/PageLayout/SinglePage/Pages 2 0 R/StructTreeRoot 5 0 R/Type/Catalog/ViewerPreferences<>>> endobj 59 0 obj <>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>> endobj 60 0 obj <> endobj 61 0 obj <> endobj 62 0 obj <>stream If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. November 23, 2021. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. V~>Wpu( `^8A@*$'+LUx UjP0U6UC`~@ ET.dPJ!(qmuRpL/=3@xrtn"L3|HP@ JC%Y!mA-' b&K0B\pIk=v'G_5{G.ugCz~Cn5/\}e j^JNBj|O. Keep the email as proof of the transfer and remember to go back to your StubHub account and confirm that you have transferred the tickets. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Sell Tickets. 5m$. Daphne, AL 36527 April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). It took 7 weeks for them to get back to me outside the 30 day window it states on their guideline policy. 0000007066 00000 n They mention on their website that you should call their normal customer service number to ask about adding an event. Just log into your DoNotPay account using any. Poor customer service is the biggest pet peeve to DoNotPay. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. |o`3`=C-L7W,`el0\u@`67f\ /dC + By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. 0000048135 00000 n All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. Check out the table below to see the best alternatives to StubHub. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. The charge will come from 'StubHub, Inc.'. Does StubHub Give Refunds? Suite 204 If you and StubHub are unable to resolve the claims described in the Notice within 30 days after the Notice is sent, you or StubHub may initiate arbitration proceedings pursuant to the Rules. A form for initiating arbitration proceedings is available on the AAA's website at. Unfortunately, you're out of luck since you had the dreaded double-sale. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. You will enter your community username and new password and done! hb`````e```_ Birmingham, Alabama 35203 From everything weve seen, the StubHub customer support is quite thin, to say the least. 0000001174 00000 n I have been calling and contacting your company with no success to just explain a human mistake to another human. If you don't want your tickets and file a dispute, we'll deactivate your StubHub account. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Sell. How do I contact? and take advantage of this neat service whenever you need it. You have just learned a valuable and expensive lesson. Anybody hear about this? STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute 1. Pro tip: Each number appears to go to a different department. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Doesn't matter that the sales happened close together. We do still love going to events and want buying tickets online to be easy and safe. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I ordered tickets but can't view them online even with the access code. There are stories on the StubHub community and this sub that their banks and other credit cards that did not settle the dispute. and our 0000001008 00000 n We are changing the way you register and sign-in to the StubHub Community. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. and our I read somewhere that if you dispu vshare te a StubHub charge, they will lock you out of your account until it's dropped. That may be the best way to protect you, the fan, from StubHub. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Another way you might reach the company is by sending them an email. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. 0000009849 00000 n Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. 0000009067 00000 n The contact number is only for US and Canada. StubHub Notice of Dispute. The company does have something they term FanProtect Guarantee in its User Agreement. Use of this website signifies your agreement to our, / Don't want the tickets I bought and want to dispute the charge with my credit card company. Keep in mind that you may not be refunded in money. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. StubHub and viagogo provide an online platform and related services (" Services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" Tickets ") and we may make such Services available internationally via one or more of our websites, However, Chase Sapphire Reserve did me a solid. C4[(\ All information called for in the Notice must be provided, including a description of the nature and basis of the claims the party is asserting and the relief sought.
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