microsoft surface data eraser no disk drive found

These models include: Internal components can'tbe serviced individually. Figure 6. Doesn't show anything besides settings toggles. I would recommend testing if there is a problem extracting any other files, like ZIP files, RAR files and others, on the computer where this tool fails. Read the software license terms, and then close the Notepad file. d. Release the Volume Down button. MakeWinPEMedia /ISO C:\WinRE_amd64 C:\WinRE_amd64\dataeraser_x64.iso, wait few seconds to complete, now iso file created in C:\WinRE_amd64\, @RAJU2529 Normally when we dispose of old computers, we pull the hard drive out and have them shredded and the chassis either gets sold or recycled. Data like Exchange Online Mailbox content and SharePoint Online Site content is stored in a Microsoft Data Center and is not affected by the Surface service process. Decommission a Surface device from corporate or organizational use. The Microsoft Surface Data Eraser USB drive creation tool is unable to run on Windows 10 S. To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. The UEFI BIOS will also show the boot order. I also tried two different USB drives, both are 16GB drives. Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. b. And if you try a Linux Distro such ashttps://linuxmint.com/ Opens a new windowthen it will be able to install because Linux comes with all the drivers you are likely to need. Figure 2. Select Success. When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. @jaxne we will close this issue. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. In this video I look at using the Microsoft Surface Data Eraser to make a UEFI Bootable USB that can be used to Securely Wipe a Microsoft Surface. Microsoft Surface Data Eraser is a tool that boots from a USB stick and allows you to perform a secure wipe of all data from a compatible Surface device. Dism /Online /Cleanup-Image /StartComponentCleanup 2300 - The surface is able to boot into the ISO to clean install windows, but there are no drives found where you would normally select which drive to install the OS on. What does the BIOS setup show? I've been doing help desk for 10 years or so. This thumb drive is now ready to be inserted into a Surface device, booted from, and wipe any data on the device. Press and hold the Volume Down button. If your device does not boot to USB using these steps, you may need to turn on the Enable Alternate Boot Sequence option in Surface UEFI. If you can turn on your Surface Duo, reset it to factory settings before you send it to us for service. For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. Select device architecture"::: Select the USB drive of your choice from the USB Thumb Drive Selection page as shown in Figure 4, and then select Start to begin the USB creation process. If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. @RAJU2529 yes correct. Storage spaces drives are virtual, so they are listed after physical drives. reason not to focus solely on death and destruction today. Thank you. It is required for docs.microsoft.com GitHub issue linking. I thought I edited my post to state that but it looks like it didn't go through. [!CAUTION] first format the Pendrive with FAT32 format using diskpart command. A service center technician inspects your Surface and attempts to remove data using the appropriate tools. Figure 5. A bare metal recovery (BMR) image states "There was a problem recovering your PC" or reports other errors when you try torestore the BMR image. exit, for windows 64bit os, open the folder "C:\Program Files\Microsoft Surface Data Eraser\Resources" While one can always use third-party tools to securely erase data before handing over a PC to service or selling off, there is an official tool to securely wipe data from Microsoft Surface devices. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Surface Data Eraser - Unknown disk drive manufacturer Trying to decommission a couple of old Surface Pro's. I downloaded the tool today from this location: https://www.microsoft.com/en-us/download/details.aspx?id=46703 When I boot to the Eraser I get a command prompt window which reports: Unknown disk drive manufacturer. Partition to be erased is displayed in Microsoft Surface Data Eraser. Select Continue to acknowledge that you have a USB drive of at least 4 GB connected, as shown in Figure 2. @jans-at . On our PC, it took less than 2 minutes. Microsoft Surface Data Eraser is periodically updated by Microsoft. If after doing enough test to prove that the SSD has failed then it is fixable by replacing it if you are so inclined. Microsoft Surface Data Eraser is periodically updated by Microsoft. This version of Microsoft Surface Data Eraser adds support for the following devices: Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. @jans-at Today just now i successfully created a bootable iso file for 64bit. This version of Microsoft Surface Data Eraser adds support for the following devices: Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. Booting the Microsoft Surface Data Eraser USB stick. create partition primary @jans-at Does anyone know of the download location for the driver? Are you sure you want to create this branch? You signed in with another tab or window. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. See Recovery options in Windows 10 for more information. The Surface Data Eraser tool rejoins the two drives into a single storage-spaces drive. Microsoft Surface Data Eraser is a free tool from Microsoft to help Surface users to securely delete data without booting into Windows operating system. If your Surface continues to fail during this process, it is passed to the repair line to remove any faults. Note that you need the 64bit version. boot the Windows into safe mode and then try to bootable usb media. Begin the Microsoft Surface Data Eraser tool"::: And you can use Seagate tools which works with all makes of drive and provides a USB stick to check drives,https://www.seagate.com/gb/en/support/downloads/seatools/ Opens a new window. Once the bootable USB is ready, you will see the Success message. using windows 10 adk and winpe adds on files. Reddit and its partners use cookies and similar technologies to provide you with a better experience. downloading link for few 64bit surface devices Confirm USB drive of at least 4 GB is connected"::: I suspect a bad hard drive but its out of warranty so I'm hoping to find a fix. It started loading on the Surface Go. Onedrive link https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, Google drive link https://drive.google.com/file/d/1svQJHtMfh-krQt9DNvyUg07m_MRhxBbj/view?usp=sharing, download the iso file and write on a USB pen drive.do u mind sharing for devices like surface 4 pro, for older devices 2020 year and earlier Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. b. This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. You are the best person to look after your data. The Microsoft or Surface logo appears on your screen. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Figure 2. When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. I can use your ISO file for now but it would be a huge help if you could explain how to make a bootable iso from the original files or an already created bootable pendrive so I can do it on my own when/if an update is released. Due to this configuration, you have to target Disk2 or Disk3 instead of Disk0, depending on the device and whether an SD card is present. When the Congratulations screen is displayed, you can eject and remove the thumb drive. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. Prepare a Surface device to be sent for repair. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. Thanks for being part of the Microsoft Docs community! I'm done wasting my precious time on this. If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. Hello! Select the USB drive of your choice from the USB Thumb Drive Selection page as shown in Figure 4, and then select Start to begin the USB creation process. For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. However, feel free to re-open if you have additional questions, comments or suggestions to help improve the contents of this documentation. Accept or decline the software license terms by typing Accept or Decline. Booting the Microsoft Surface Data Eraser USB stick. To boot your device from the USB stick follow these steps: a. You can read more about Surface UEFI boot configuration in Manage Surface UEFI Settings. Does Microsoft have software I can use to help me wipe data from my Surface before I send it in? "We couldn't find any drives. Getting frustrated with this Surface unit. Create a Surface Data Eraser drive, and then start the device from that drive. Select Success. Can I send the faulty SSD by itself for a replacement or upgrade? It will be reasonably up to date with drivers and such so the install will be easier and much faster. Insert the bootable Microsoft Surface Data Eraser USB stick into the supported Surface device. I bought and confirmed I had a USB 3.0 thumb drive. files.zip, then copy both files Oscdimg.exe and MakeWinPEMedia.cmd to this location C:\Windows\System32, type below line in CMD with admin rights downloading link for few ARM64bit surface pro devices Repurpose a Surface device for a new user. You signed in with another tab or window. To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. Repurpose a Surface device for a new user. Start the formatting process, show 5% and then after about 20-30 seconds Failure message. Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. Confirm USB drive of at least 4 GB is connected. Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. Dism /Online /Cleanup-Image /RestoreHealth, use check disk by Turn off your Surface. downloading link for few 64bit surface devices https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, Please could you send a new link for downloading the iso file cos i also tried to create the usb bootable file but it keeps failing at 5% , i need the one for 64bit , thanks, 64bit surface devices https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, pliz @RAJU2529 am requesting for the new download link coz this one is expired This thumb drive is now ready to be inserted into a Surface device, booted from, and wipe any data on the device. Step 3: Turn on the Surface device and boot from the bootable USB connected to it. Choose the account you want to sign in with. Zeroing the drive and clearing out the TPM (to remove the BitLocker keys stored to decrypt the data) will effectively nuke the drive. [LOG[## Possible Cause: Missing Storage Driver. Microsoft Surface Data Eraser uses the NVM Express (NVMe) format command to erase data as authorized in NIST Special Publication 800-88 Revision 1. There's not information online I can find on this either. There are plenty of applications around to securely erase data from Windows PCs. To boot your device from the USB stick follow these steps: a. The download size is about 360 MB. Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. c. Press and release the Power button. At last, tool was created bootable pen drive without single errors. Both USB thumb drives are new. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. clean Turn off your Surface device. One of the more interesting events of April 28th If youre using a USB 2.0 device, you might get the following screen with We recommend that you use a USB 3.0 thumb drive with at least 4 GB of space message. [!IMPORTANT] However, this does not prevent your data from being recovered with forensic or data recovery capabilities. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: [!NOTE] Your email address will not be published. Surface Pro 7 Surface Laptop 3 Cause This issue occurs because some Surface devices that have 1TB drive configuration use Storage Spaces technology to combine two 512-GB drives into a single drive. Select Yes to continue erasing data on the Surface device. https://drive.google.com/file/d/1-90wbQ0uqBUq_RhsKjS3OwqoQsN6Gb0-/view?usp=sharing. For example, if you are using Microsoft Deployment Toolkit (MDT), the following error is logged in the bdd.log file: wrote: Yes sir it worked very well as it was intended.Thax very much sir. This turns off phone protection and erases all the data on your Surface Duo. Complete the Microsoft Surface Data Eraser USB creation process. copy the folder "usbimage.zip" to desktop When a Surface device is returned to a Microsoft Service Center it goes through a data wipe process to ensure that the devices data is erased. Most Surface models don't have removable storage media. Tap or click OK to erase the contents of the USB drive. The error message you received when you tried to reset the Surface using a recovery drive suggests that the device is unable to detect its disk drive. also need to make sure that you've turned off secure boot for the Surface Pro 4 or it will never boot from a third party bootable USB or .ISO image. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. @jaxne : There is a chance that the downloaded file itself could be damaged or that the extraction process failed due to a read/write error (out of space or virtual memory). When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. :::image type="content" source="images/microsoft-surface-data-eraser/fig1-build.png" alt-text="Figure 1. Choose the account you want to sign in with. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. You can also download a recovery image for your sp4 to a usb and reinstall windows 10 pro. Data eraser tool fails on either 5% or 10%; tried on both USB 2.0 & 3.0 Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. See Recovery options in Windows 10 for more information. @RAJU2529 Thank you. Microsoft doesnt have notification capabilities at this time. I was able to get that .iso file to work. The Microsoft Surface Data Eraser tool allows you to securely wipe data from your Surface devices. I can pick up one that says it's 3.0 for sure and try that too. Complete the Microsoft Surface Data Eraser USB creation process. and our To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. Diskpart doesn't lend much help unless there's a command I'm missing - list disk shows nothing. Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. Booting the Microsoft Surface Data Eraser USB stick. no warranty coverage and I'm a student so I'm really trying to salvage the situation. The Surface Data Eraser can be used on Surfaces running Windows 10, Windows 8/8.1, and Windows 7. Cannot retrieve contributors at this time. Continue to hold the volume-up button. Right now it doesn't even boot up due to some boot record issue. Figure 5. Select Complete to finish the USB creation process, as shown in Figure 5. :::image type="content" source="images/microsoft-surface-data-eraser/fig5-complete.png" alt-text="Complete the Microsoft Surface Data Eraser tool"::: Here is the downloadable bootable .iso link google drive select disk 4 ( select usb pen drive no 4 ) The BMR image can be downloaded and installed, or a custom image can be deployed. I am trying to create a multibootstick with the latest eraser tools and need a ISO for that @RAJU2529 can you maybe share how you managed to create an iso out of the created usb stick (the one the microsoft tool created). Storage spaces drives are virtual, so they are listed after physical drives. @jans-at Today just now i successfully created a bootable iso file for 64bit. Tip Insert the bootable Microsoft Surface Data Eraser USB stick into the supported Surface device. @RAJU2529 thank you sir let me try it out. This issue occurs because some Surface devices that have1TB drive configuration use Storage Spaces technology to combine two 512-GB drives into a single drive. Press and hold the Volume Down button. Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3. I've tried 3 different USB thumb drives with the same outcome. Confirm USB drive of at least 4 GB is connected. c. Press and release the Power button. Most likely the SSD is fine. Figure 5. Unable to power down Precision using power button? Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. Confirm USB drive of at least 4 GB is connected. b. A tag already exists with the provided branch name. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. insert USB 4gb pendrive into usb port. Basically, Microsoft Surface Data Eraser is designed to boot from USB so that users can delete data even when the Surface is unbootable. i uploaded iso in RAR format file to one drive storage, first download from below sharing link and unrar using WINRAR or 7-ZIP software and create USB bootable pen drive using Rufus software. format fs=fat32 Prepare a Surface device to be sent for repair. Select Complete to finish the USB creation process, as shown in Figure 5. using windows 10 adk and winpe adds on files. Step 2: Connect a USB flash drive that you want to use as a bootable USB to delete data from the Surface device.

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