Step 3: Write Your Business Plan. And you just got to sit down with somebody whos probably done it before, like us, and just say, Okay, this is what we want to have, this is what we want to have for our employees. This is what well want an employee to do when theres an employee conflict. I thought they were lazy, I thought they were they didnt want to work hard. David Begin is the Founder of CarwashOS, a content and consulting company focused on assisting car wash owners to optimize their operations. What are your hours of operations? Thanks for listening to todays episode of the Scaling Car Washes Podcast. So, you know, thats the other reason why I think you want to really protect your good employees, protect your culture, because that solves a lot of problems. Ive built and sold my own car washes, and as a Sonnys distributor, Ive helped other owners build and operate their car washes. Try to identify those who might have been involved throughout the planning and implementation process. Increased global responsibility over 13 years. Id still have high standards, but Id say, I expect my standards to be met maybe 80% of the time, or, you know, 80% of the standards are being followed, understanding that certain things are going to happen, people are going to blow through a barrel of chemical, people are going to make mistake loading. And so I think theres some good things that are changing with employees asking why, and it helps us ask why. But, you know, what are some things that if youre just advising people that are trying to grow their business, how do they implement a training program? Some of the key players operating in the global car wash services market include: Zips Car Wash Splash Car Wash Creating a . It is essential to inform the community and help them to understand the situation and decide together upon the best course of action. Soft-touch washes offer a more thorough cleaning. Bachelors degree in business, marketing, communications, or related field; alternatively, equivalent relevant and progressive experience. I think those are the employees that youre going to keep and that you want to keep. Titles/Responsibilities: - Global Category Manager, Car Wash (2005-2010) - Category Manager, Nordic Retail Marketing (2003-2005) They stand to benefit from a planned urban WASH initiative in their area. If community members are taken by surprise with a scheme they have not been consulted about, and have no understanding of the reasons for it, they will not develop any sense of ownership of it. Thats going to happen occasionally. Stakeholders are parties that take interest in a specific company, often for financial investment. The car wash industry has gone through a massive period of growth, driven largely by the popularity of unlimited wash plans and the rise of the express exterior tunnel business model. I wasnt there to make an easy job. And thats an example of a great work culture, right? The planning and implementation stages of community WASH projects needs effective communication with stakeholders so that their knowledge and resources can be included. She tried to explain that the scheme would increase the available water supply by more than forty per cent. And if you have an email or a number that they can reach out to if they have any questions? The executive summary of a business plan gives a sneak peek of the information about your business plan to lenders and . Local institutions such as schools, health centres, mosques and churches are considered important stakeholders. Theyre getting told these things automatically, right? Meanwhile, he's hoping to use that time to build loyal cus to mers of both A new colleague has recently joined your work team and you are asked to explain to them what you are doing and why. Or would you want to go and have a beer with them type of litmus test? And I was asked to create a car wash operational consulting company called CarwashOS. Complete set of equipment ready to start business immediately. Mohammed is considering whether he should either: Which option do you think Mohammed should adopt and why? Study Session 4 Stakeholders in Urban WASH, are responsible for the project and its different components (including funders, WASH officials from different sector offices, managers, employees, etc. I mean, it took me 10 years to create a policy and procedures manual, and it still wasnt very good. This means helping to develop partnerships and collaborations among the stakeholders, for example, by gathering them together at a meeting, as shown in Figure 4.1. Stakeholder engagement is the process by which the organisers of a project involve the stakeholders so they can influence its decisions and implementation. And so, I started pouring myself into managing employees, hiring operational managers who are really good at managing employees. I doubt the other employees are going to allow that to happen. You have so many upselling opportunities that . We had the right people; we had the right management techniques. So again, super glad to have him on board. And its hard, right? What tools are out there that you could recommend for somebody to look at? JT talks with experts in many essential areas including finance, operational infrastructure, marketing, legal, HR, and more so that you can be more successful with your car wash business. The car wash industry is the same and therefore has brands that are quite popular amongst all stakeholders in the industry. How might establishing WASH clubs in schools help in promoting improved hygiene in the wider community? Obtain a business license from your local municipality. Below are the five most common legal structures: 1) Sole proprietorship A sole proprietorship is a business entity in which the owner of the car wash business and the business are the same legal person. They had a certain set of expectations. I mean, if youre not investing in video equipment, youre taking a major risk from a customer standpoint, but also from an employee standpoint. Touchless wash is about $20 per car and with some extras added on the charge can go up to about $30 per car. . David 5:07I didnt have systems! Something was going to break; something was going to go wrong. And so I never saw having three to five car washes as a disadvantage, because it doesnt have to be. The delivery of water supply and sanitation to low-income urban and peri-urban communities is complex. Absolutely. How many of them really look at that thing? However they still expressed their concerns because they felt the scheme was abusing holy spring water. You cant, as an operations manager, you cant be on site at all 10 car washes. Why didnt you do it the way I laid it out? And you can do things like if youve scored a certain amount then you get a free $10 Chipotle gift card or some other ways, but trying to make it more engaging, which is one of the things that were learning today. But, you know, Jolt is another one. And good employees like good culture. David has been the past president of the Rocky Mountain Carwash association in 2012 and Past President of the International Carwash Association in 2017. Feeling like you show up, and that you have something to offer, and that people look to you to be somebody that can help other people around you. And it usually, again, were just trying to react to that. Im seeing now technology embedded in chemistry systems, which is really cool. Communication is a key success factor as information must be shared up, down, and across the network continually.The incumbents success will be measured by various KPIs and their ability to lead and train high-performing teams to align with the companys strategy and vision. If you're thinking of starting a car wash business in Canada, there are a few things you need to know. ensure involvement of all stakeholders, including vulnerable and marginalised individuals and households, understand their demand for service options and their willingness to contribute, create a sense of ownership among users and beneficiaries. JT 33:07So that theyre proud of it. helping to overcome resistance and mistrust by building support. Teamwork involving a variety of people with different skills and knowledge will bring more effective and sustainable results. And Ive got a lot of things I can learn and those skills that Im learning are going to translate into me becoming an assistant site manager, a site manager, or even if I dont stay in the industry, Ive got some really good customer service skills, or Ive got some really good mechanical skills. I mean, we hire for culture and competence. In any highly competitive market, it becomes increasingly difficult to find additional revenue opportunities. And theres one way of doing, and it is what Jimmy or John or Jimmy John decides they want to do. And so, whether youre going to own one car wash or youre going to own 50 of them, we want car wash number one to run as well as it possibly can! Hes been doing this for quite a long time. They have little power and are unable to participate fully in the community. opening the planning process to the public, making it more transparent and equitable, allowing stakeholders to participate in budget setting, ensuring the needs of the whole community are considered, so making projects more effective. Car Wash Equipment Market 2023 Size and Share Analysis Report 2030 - MarketWatch Apr 28, 2023 (The Expresswire) -- Pre and Post Covid Report Is Covered | Final Report Will Add the Analysis of. The car wash distributor hands you the keys to the car wash, and they show you how to load, and that was pretty much it. So, I always tell people: prepare for that opportunity. So thats what we offered our customers. I dont think Bills going to make it. Marginalised people are those on the edges (margins) of society who are treated as insignificant or not important. Youve got to have ownership or operational management, overseeing the car wash. And so you got to make sure things are getting done the way that youve decided that you want to get it done. David 2:29It was three. Outline the purpose of stakeholder mapping. And hes built car washes run car washes hes been the president of the ICA, so he has really got just an extensive knowledge in this space. You can hire manager with experience. And what were the keys for you? (SAQ 4.4). If the car wash uses brushes, they usually reach every part of the car and are good for getting rid of dust and pollen. If I were to invest in making a passive income from a car wash, I would start looking at the existing washes that are for sale. And if they get excited about it, and they want to be part of it, then youve got a lot of it figured out. She failed to identify the key stakeholders associated with the use of the water from Tsebel spring. Because, otherwise, youre constantly in the business. Right? Id like to say I put a lot of thought into whether I wanted to get into car washing or not. But I was there to take away the barriers, the organizational barriers, and the management barriers, to say what do you need to do your job as well as you can?, Be sure to listen in to hear this episode where David Begin shares outstanding tips! In addition to helping franchisees with innovation, operations, and marketing, the company also hosts ongoing events and training. David 31:57Yeah, it really, really made a huge difference for me, and how I looked at my employees. This would improve coordination among WASH stakeholders from administrative Thanks, JT. In the next five years, some industry advisers expect that to change. Because exactly what you said is true. So thats very interesting, because thats The other thing I would tell people when we used to have a bunch of restaurants. I have high standards, but I dont expect everybody to have the same standards I do. Well talk to experts in the car wash industry and related industries that can share insight information that will help you build, scale, and ultimately exit your multi-unit car wash platform. The stakeholders will vary from one project to another and you will have your own answer but you may have identified examples from several of the categories above, including representatives of project donors, utilities, contractors, schools, health facilities, local government offices, businesses and householders. David 33:14Yeah, absolutely. Weve had good technology at the point of sale system, weve had good technology at the process control units, the motor control units have good technology, but weve never really looked at technology in terms of how do we operate the car wash, and people are starting to look at that now, and say the technology is really whats going to help us scale the car wash business so I can go from three to five to 10 if Ive got the same technology. Worked in Copenhagen, London, Houston, Oslo, Stockholm, Helsinki and Hamburg for various projects and positions. If you are considering a specific project and wish to identify the stakeholders involved (Mathur et al., 2007), you should consider those who: Think of an urban WASH project you know about. So I think technology enables us to scale at a much different rate and manage remotely better. How do you manage 6, 7, 8 locations. One of the particular challenges of WASH is that it means working across sector and disciplinary boundaries. David 8:50Yeah, I was the managing partner. What do you want your damage policy to be? You need to prepare information about the scheme that you can share with stakeholders. In other words, you make profits once your car wash has at least 81 customers per day. And then a lot of times theres an investment that takes place, too, right? They need to get a return out of their money in order to keep investing. (The methods for stakeholder engagement are considered in more detail in Study Sessions 5 and 6.). Fast forward to today, countless car wash businesses are serving customers around the world. Project and budget . Are you going to be open on Sundays? And I finally had to temper my standards! Im excited about it. So, for checklists, we we recommend Jolt, we recommend Wash Systems if they want maintenance systems. JT 2:10Well, you are on the right show, my friend. Along the way, Ive been a multi-unit restaurant owner with 23 units in five states. Exceptions are the enemy, right? Back in 1914, Automated Laundry, the first-ever car wash business, launched in Detroit. This can lead to conflicts between intended and unintended users. Theres the customers who are interested in a good experience. JT 31:07Thats a great point. The sororities and fraternities use these things. I wasnt there to make an easy job. Explain your answers. Theres a place there, you can send me your name and number and your email, we can connect, or if you want to set up a 30 minute call just to visit a little bit about what youre going through, you can do that on the website as well, and Id love to chat with you. Look back to Section 4.1 and see if you can find it. And its really a quiz. You may also have mentioned any of the following points: List three challenges associated with engaging stakeholders in planning and implementing urban WASH projects. home car wash is the process in which people do not realize how much water is being wasted. Part of the job of an urban WASH worker involves mobilising local resources to improve the water supply and sanitation situation in your community. Challenge 1: Increasing revenue is nearly impossible, especially in the insanely competitive car wash business. In which group would you place a local politician, who lives outside the area served by the planned facility? And my management of the process was do it because I told you to do it! Meet regularly with key stakeholders (clients and board members . But the force of the brushes can damage side-view mirrors or antennas. But its a cool tool that gamifies things and makes it a lot more fun. When they come to work for you, they want to be successful. We came out of the gate with unlimited car washing. Read up on Vision and Mission Statements The first step is to prepare for the task of putting together your vision and mission statements. So, what are you doing these days?
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