Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. You are hands-on, enjoy a challenge, and are naturally focused on planning and prioritization. Ability to work independently: Independent work is a necessary skill for technicians to have. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Get startedand submit your resume. Nafisah, Apple Store ManagerSanta Monica, U.S. Able to work on weekends as needed.. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Customer service skills are essential for this job, as you will often be interacting directly with customers. Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Your work hours will be based on business needs. You may be communicating with other technicians, engineers or managers. As devices become more complex, so too does the software that runs them. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. Giving back is an important part of the Apple community. Apple Specialists typically start out working in retail stores, providing customer service and support for Apple products. para nos informar sobre o problema. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Please help us protect Glassdoor by verifying that you're a No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. We're committed to being your source for expert career guidance. Help new owners get started and help current owners troubleshoot their mobile devices. Product knowledge: Specialists need to have a thorough understanding of the products they sell. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Last updated: March 23, 2023 Apple participates in the E-Verify program in certain locations as required by law. real person. Technical skills are also important for learning new software and hardware. Ci Ability to consistently deliver great customer experiences no matter what the situation. Learn more about what it takes to succeed as a specialist, the skills you'll need to become one, and what you can expect on the job. Or you could make that all possible with work in training, communications, or leadership. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Provide insightful advice and friendly, hands-on technical support. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. Looking out for all. Here are three trends influencing how Apple Technical Specialists work. Lamentamos pelo inconveniente. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. 30d+. This requires a lot of testing and coordination between different teams within Apple. Well match your donations and contribute US$25 for every hour you volunteer. Both full-time and part-time jobs are available. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Learn more (Opens in a new window) . Wir entschuldigen uns fr die Umstnde. Copyright 2023 Apple Inc. All rights reserved. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Training & Experience: Apple specialists receive on-the-job training from their new employer after they are hired. The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Aydanos a proteger Glassdoor verificando que eres una persona real. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Your day in the Apple Store is filled with a range of focused support and service tasks. The need for more technical skills is a trend that is being driven by the increasing complexity of technology. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. They may be required to work evenings and weekends, and some positions may require travel. Read A Technical Specialist job description and meaning. Therefore, we are committed to treating all applicants fairly and equally. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Product specialists interface with project managers and clients to determine a product's future direction. message, contactez-nous l'adresse With that foundation, your passion and values will drive you forward. Si vous continuez voir ce Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Communication skills: Communication skills are essential in any technical role. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You have strong people skills youre approachable, a good listener, and empathetic. Apple specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Introduce people to the Apple products that help them do what they love in new ways. Tom helps people discover the endless possibilities of what they can do with Apple products. By developing skills in areas such as cloud computing and mobile development, you can help your company stay ahead of the curve and meet the needs of a changing marketplace. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. para nos informar sobre o problema. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. As a friendly voice of Apple, I want them to feel like theyre part of our extended family. They must also have excellent customer service skills. Youll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome. Where personal and professionalvalues meet. Youll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. las molestias. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . When a customer needs assistance, you quickly assess their situation. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. Find available AppleCare Business Development roles. Apples most important resource, our soul, is our people. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. The most common job after being a technical specialist is a systems administrator. They will also learn about the software and hardware they will use on a daily basis. Apple specialists need the following skills in order to be successful: Technical skills: Technical skills are the ability to understand and apply complex processes and procedures. scusiamo se questo pu causarti degli inconvenienti. Programming and setup of application, middleware, and database. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . om ons te informeren over dit probleem. You maintain composure and customer focus while troubleshooting and solving issues. When a customer calls for help, you quickly assess their situation. Technical Specialist Location United States Average salary $21.01 per hour 26% Below national average Average $21.01 Low $10.60 High $31.90 Does this salary seem accurate? You might help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. Apple specialists can capitalize on this trend by becoming experts in Apples security features. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. At Apple, base pay is one part of our total compensation package and is determined within a range. This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. You will work closely with the Engineering teams to diagnose and solve pipeline, workflow, and other technical issues. Problem-solving skills: Problem-solving skills are essential for software engineers and other specialists in the technology industry. Programming of database, filter and batch. Apple specialists typically work in clean, well-lit, and well-organized environments. Theyre so grateful and that feels really good.. United States Department of Labor. You reassure customers when delivering product diagnoses and potential solutions. Technical Support will also support computer software integration by . Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Many locations have immediate openings for these positions. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Simple questions like, why do you want this role, tell me about your previous employment ect. Apple is a drug-free workplace. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail When a customer becomes an owner, its the beginning of a relationship. If you love to learn and grow, theres no limit to the possibilities youll find in Apple Retail. I came in with no tech experience and Im doing great, thanks to the training and my team.. When a customer needs assistance, you quickly assess their situation. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. As businesses become more reliant on technology, the need for security professionals will continue to grow. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. See which role best matches your experience.
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