They should give him some more training he def needs customer service training if he's going to be a manager. We'll replace your frames free of charge if they are damaged or broken plus, you'll get great deals on replacement lenses. I find this behavior unacceptable. I told her that I wasn't aware they had tried to contact me. Please fill in the requested information on our product return form, and carefully follow the instructions for return. Do you accept Medicaid/Medicare? And free! A member of the office called with no further explanation of the invoice billed to me at time of service. You can contact Visionworks by phone or visit a store to return or inquire about a product. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. Visionworks wants you to love the way you look in your new glasses, and if you dont the process to get them exchanged is fast and simple. An RA# can be obtained by emailing us at support@hdvisionworks.com or by calling 240-343-7838 Exceptions to apply. Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. We do not send replacements before we receive and inspect the returned merchandise. After two weeks I checked status and it had changed to pending/delayed. This is fraudulent activity, I am a ******* Veteran who served to protect them and all US Citizens and this is the thanks I get? Refund is issued based on the value of the merchandise returned. Have you ever bought something from VisionWorks and realized it was the wrong glasses and contact lenses? Quality of the product purchased. How do i get a copy of my bill from the last visit? A member of management has reached out to ******** to invite her in to look at other frame options. On 3/22/23, I went bank into the Canton location to get my eyes retested after previously speaking to the Mgr. Unsubscribe easily. Specialties: Davis Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. We value your privacy. Tip for consumers:Go somewhere else. I deserved my refund. I went to the Visionworks in Hadley MA. I had three pairs that I wanted to exchange. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Is there a return policy for eyeglasses? With a bunch of children that should be working at a movie theatre. Enjoy reading our tips and recommendations. Wen she got there with 30 yr old brother. I have tried to visit this store 3 times. I have yet to receive my sunglasses as of Dec 30th. Visionworks has an incredibly generous 100 day window for a free return or exchange, no questions asked. You should never be bullied anywhere. I finally found what I wanted and after $300.00+ bill with my insurance I left. Guaranteed. Table of contents. You can only contact the company and inquire about the return process. To write an effective return policy for your website, there are a few steps you should follow to outline and prepare your document before you start any writing: Step 1: Choose the formatting for your return policy. Find out how we combat fake reviews. I went back to Visionworks to calmly explain that I felt that this was in error and if the clerk could void the three transactions, "*******" the clerk, was very rude and unprofessional towards me, she loudly stated, "It is not a big deal, your credit card company can refund you in thirty days", unquote. All product returns require a Return Authorization number (RA#). They provide eyeglass frames, lenses, and various glassware accessories. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Order#: ******* I am a 46 year old profesional business owner I have had 3 other pair of glasses lenses by vision works. Eyeglasses must be returned in the original packaging and in saleable condition. Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information, Excels at removing embedded dirt from carpets. Visionworks accepts thousands of different insurance plans making visits to the eye doctor accessible and convenient for the whole family. Currently, they do not offer a way to track your return or refund process. On Feb 18, 2023 I went to the visionworks store in ************* **. I called back & spoke with the ************* heard me, did the calculations & said they owed me $16. How long is the return window for Visionworks? The 2 for $79.95 advertised offer includes single vision uncoated plastic (CR39) lenses, frames from our $69.95 price selection and a free eye exam . I expect to receive all of my out of pocket expenses as I returned the glasses I was unsatisfied with and the exam cost was covered by my VSP. Shop at your own risk. All featured frames come with a one-year worry-free warranty. Resolved "Vision works employee scratched my lense.". So disappointed and disgusted. Return shipping cost (the cost to send an item back to our store) is similar to the cost of driving to any store for returning an item, which is not reimbursable. You can also call at 1-800-784-7427. Once you complete your transaction, email us for an itemized statement of your transaction to file your out-of-network insurance claim. Asked me to call corporate line. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Everything!!!! Procedures to Return Merchandise Please contact us at 240-343-7838 or email at support@hdvisionworks.com to obtain an RA#. LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. How do I know I can trust these reviews about Visionworks? Worst visit to an eye doctor ever never again they lost my business, Charge for not delivered order wasn't refunded. Dear BBB,I thank you for apprising us of the complaint submitted by ****************************** After reviewing the details of the complaint, a member of management reached out to ****** to process the refund and is sending a copy of the refund receipt. Unsubscribe easily. You can't get this type of service on-line. MULTITUDE OF ERRORS made: lost glasses, failed to order trial contacts *several times*, wrong contact prescription sent by mail, disconnected several times when checking on trial contact orders and multiple trips to their location as a result of errors. Quick question! If you feel you have received this message in error, please view our customer care This was extremely inconvenient and negligent toward the Customer. I took my family ( myself, husband and daughter) in to have eye exams, we all have state insurance and they said our exams would be covered and our glasses would not be. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide on 2023 Trustpilot, Inc. All rights reserved. Non-Returnable Items HD Vision Works is unable to accept returns of the following items:A/V FurnitureConsumables, including but not limited to recordable media, film, digital memory, tapes, and batteries. For example, if a one-year extension of the eyeglasses warranty will cost $50, and replacing a lens will cost . The young lady was very helpful. Stock up on accessories: I should have done the same and took my business elsewhere the first person at register and the new girl were doing the best they could do but the so called manager child was extremely rude to them as well in front of customers which made it even more ackward. Include your Name, Invoice #, and email address. Step 3: Pick the right return policy clauses. A link has directed you to this review. She helped me in every step of the way. Visionworks is part of the The company guarantees you will be satisfied with your purchase, and if youre not, Visionworks offers an unconditional 30-day money-back guarantee. This was far too unprofessional. In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free . Schedule an eye exam at a location near you. But. that I have received emails and texts everyday since the 10th saying they were looking forward to seeing me at this appointment. Here are 8 tips for writing great reviews. Address your return to the address listed on your invoice. Picked up glasses when quoted. Their computers were down and could not fix the schedule and they stated no one at the mall was answering. After the exams they told me I had to pay 105 dollars for the pictures they took because theyre not covered by insurance, which they did not tell us before they did them because we would have declined them. I have been very patient and at this point my patience has run out. Visionworks in San Antonio, TX, is now in-network with VSP members as well. The script in the glasses was wrong. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Refused to see her without me and was extremely rude to 16 yr. Old she spends $210 every 3 months there for her contacts. Both shipped to the Dallas area lab not Schertz. Visionworks ranks 162nd among Eyeglasses sites. Everyone was friendly. Ordered a pair of glasses online and they never arrived. My daughter had appt that workers gave me info she could attend alone at 16 as I was working. Then I brought in my glasses and needed to get my new prescription in my glasses I just needed to get tgemmre lensed this women had to hunt down another child to ask what to do. We all intended to buy glasses. . Please make sure you include your order number so we can complete your refund. However this is a drastic and serious decision that should not be taken lightly. Friendly, effective and professional - I'll return! All You Need To Know About the Jet Return Policy. Visionworks has a Love What You See Guaranteea return policy that enables you to return a pair of glasses within 100 days of the original purchase date if you are dissatisfied. Wed like to thank ****** for allowing us to assist in resolving. You have 100 days from the date of purchase to return the product for a refund. No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. The icing on the cake was they refused to provide me my medical records saying that they have a new system so cannot access complete records but only some. Can you return them? Heres how to request a refund immediately: DoNotPay will send your refund request automatically after you complete the steps. Getting an eye exam and a new pair of eyeglasses doesn't have to be expensive if you play your cards right. See details. We can expedite the return process by setting a deadline by which the company has to process your request and provide you with a free return label. I once again call and she says there is no order. I would also appreciate someone contacting me with an explanation. Never leave the store without a cleaning kit, case and any other favorite accessories for glasses. Your username maybe be your email address. Tip for consumers:I will be having my purchase sent to another location and then returning purchase. Claim your profile to access Trustpilots free business tools and connect with customers. On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. You have to fill out a request letter, make a few calls, fire off a few emails. Which is unfortunate, given the generous nature of it. The doctor took her time and explained everything and yes, the numbers at Visionworks were wayyyy off, I'm glad I was able to cancel the order with them. Was calling (Eden Prairie MN spoke to a Jessica) to let them know I was going to be 8 minutes late and was told not to bother because if i was late 10 minutes I would be re-scheduled. and our Including ours. The worst customer service ever known in the history of eye glass wear history. Even today, the day of my appointment, I received an email and 2 texts reminders. and one set of reading glasses (cost me $294.00). We dont recognize that sign in. The workers were quick and knowledgeable. If your package has been damaged in transit, please contact us immediately. The store charged me $85.35, and I expected a refund for the same amount, but they took out the cost of an eye exam that was paid by VSP. Visionworks offers a Love What You See Guarantee you can return your glasses within 100 days of purchase for whatever reason. Are there other similar companies to visionworks that are less expensive or better? Contact lenses: The glasses I received were not usable. I could hear everything patients were saying since the door was wide open when the telehealth providers were communicating with me. Visionworks offers a simple 30-day, money-back guarantee. I need to talk to someone in the store but still sends me to customer service center. No Visionwork currently does not have any international shipping policies in place. Disappointed. Defective items exchange and refund In the event that an item received was discovered to be defective upon receipt it can be replaced with the same model only without a restocking charge. We apologize for the inconvenience. I called the ******************** store, on Wednesday, March 29, 2023, and informed that any vision works would honor the guarantee. He was cold and unfriendly and kept everything blurry and me struggling to see the vision board, blaming the machine. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. I just can't say enough nice things of the help I received. The staff names were Shenita, Mary and Dustin. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Your Return Authorization Number must be displayed prominently on the outside of the shipping box. Be the first one to find this review helpful. Rude customer service. She had an attitude the moment I walked in to the shop I gave her my name spelled it for her three times then she said your order is in process and asked her what that meant because I call last week and I was told the exact same thing it was in process so she stormed to the back came out with the contacts slammed them down on the counter and walked away! My order for glasses went into the Bermuda Triangle apparently. My appointment was at 11:40 and I didn't leave until 3pm. how are they?) They are still looking for the other pair. However, Visionworks offers a 30-day return policy within which you can return your order. Not worth the sale. models like the Visionworks are rated on multiple criteria, such as those I spent over $2000).On April 9, I decided to exercise my option of the 100-day guarantee. However, despite how difficult it is to find information about Visionworks return and exchange policy, as you can see here it is quite generous and forgiving. We will ship the replacement item at no cost to you. I have been waiting 10 weeks for a pair of glasses. Price paid It is now 10 weeks later and I still have not received my eyeglasses. FAQs or access your Support . Incomplete returns will receive a reduced credit reflecting any missing accessories. Include a copy of the original invoice with your return shipment. Zero stars really. I am constantly bounced around from one recording to the next. Find an eye doctor and schedule an eye exam at a Visionworks near you.
