I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? The Notice says, you have to pay a penalty of 70 Pounds, but if you pay within 14 days, you only have to pay a reduced penalty of 35 Pounds. Just been wheel clamped even though I have an active dart tag account in credit ! So after a hideous long day on the road you get home have dinner, a couple of beers etc etc and of course forget the stupid crossing then get a fine through the post. I have received NO communication until this, and the letter states I didnt pay the first charge on the first letter they sent to me a letter I didnt receive. So I pay in advance, then inevitably cross the bridge late/early when the charge isnt in force. 4. All you need to do is enter your vehicle registration number, select Roads & Tolls, select Dart Charge and pay using your preferred payment method. Wot the hell,they also put a bill of 475 on car. RL. I later received a penalty letter. I hope you will improve this system soon : The problem is not the payment, it is the way you collect it. I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. The power to issue a penalty charge notice is a discretionary one the regulations state that the authority may issue a penalty charge notice (my emphasis). Additionally, the majority of appeals are successful. Warn visitors from overseas: With open borders in Europe, many more people will come to visit the UK from overseas whether on holiday or to see friends and relatives. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). Certainly worth a go. This system is only OK if a reminder letter is sent out to non-payers before imposing fines (which would be too expensive of course, so it will never happen). After all they have actually had the 5 for my crossing, even if my fat fingers caused me to mistype the number plate. If you lose your PCN, you can contact the Dart Charge customer service team for assistance. My query is about the 14-day grace period for the first offence. I used the crossing twice for the first time in 2 years yesterday evening, with my pound coins ready. Now being told that the 2.50 is being held as a credit. This system is completely insane. online at www.gov.uk/dart-charge over the phone by calling: 0300 300 0120 via a payzone retail outlet by post (in advance only): Dart Charge Customer Services PO Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. I wonder if there is a glitch, I have returned the pcn with copy of payment receipt so just waiting for reply. Will. I paid for a return journey. feedback It really is a poor situation, but you will have to go through the whole process just to prove you didnt do anything wrong. We all should back up if anyone files a case against them. Crossed the bridge twice. This was on 22nd May2016 and I received a penalty on 14th Oct 2016, nearly 5 months later! Did not pay on our 1st crossing. Id already been sent a PCB when I forgot to pay the first or second time I went through over Christmas, and paid the 2.50 then, so as my second fine I assume Im going to be hit with a 35 fee on top of 2.50 charge. To comment on this thread you need to create a Mumsnet account. I forgot to pay the Dart Charge, what happens now? this is an unfair practice. Pay online: Pay for an individual crossing online by heading here before midnight the following day.Pay here. What do I do now? If you believe you should not have been issued a penalty charge notice, you can challenge it by making a representation. 2. Yes, you have 24 hours to pay the charge after crossing the Dartford Crossing. I refuse to pay a penny!! Having now read up on line it seems would shouldnt have been so honest and hasty in paying. Of course, should you choose, I have not received a PCN and so I have no PCN number. You should certainly have a chat with the hire firm and find out their policy. Hi Peter, Whats the fastest way to make future Dart Charge payments? Is this a tax on the english again. I paid the 7.50 over the phone and they emailed a receipt. Apart from that, I believe from these notes that there should be 14 day grace period to pay the original fee but therte is no mention of this option on either demand. Keep a copy of any payment advice you receive. I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. Exp. It should have done for a first offence. I have seen photographs of the sign which seems quite confusing. At least waste as much of their time as possible with phone calls and letters, after all they are wasting your time. Outright thievery! Was this the first time you have forgotten to pay? UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. I called Dart Charge and pleaded for leniency but of course was told my only option was to make a representation (2 representations, actually). Contacting support they explained to me to first select automatic payment and do a zero payment with my new creditcard data. I called their help centre and was informed that I couldnt make the payment and will get a penalty for 70.00, no ifs or buts, just tough luck. Delivery is usually deemed to be 2 working days after the date on the notice. Whenever we had a temporary hired van as a fleet replacement, simply moved the Tag to the temporary vehicle. If it was in the same car you might get the fine however, as she paid, the system might get confused and not issue a charge. Let me put it in writing: Your website is rubbish and totally not mobile friendly, and your call centre staff are defensive and rude. Make sure you swerve the fine with APH.com here. At the crossing itself, there is no sign bearing the actual URL for making an online payment; If other means of payment are available, I did not see any signs displaying the means of making payment by an alternative means. but typed in car reg as a o not a 0, now have to pay 107. I have an account I thought I had enough to cover my return journey but when I Checked my balance I was -0.37 surely I wont get a fine will I? As the van was leased the hire firm are also charging me 30 for this. You should certainly remain exempt if you were before. The long and short of this is, however, that the system signage is not fit for purpose. Changed to Dart Charge but was assured that we could still use the Tags for any hired vehicles we were using. Its worth calling dart charge, they answer the phone ARGHHH IT IS SO INFURIATING. It is a fact that, given the effort I made to try and pay the toll, the PCN is being issued because I did not have internet access, not because I was unwilling to make the effort to pay. And a digital membership where you can read all the digital magazines is normally 25, and now 12.50 with the code. Now I received another letter from Dart_crossing that they have not received any payment of my last four crossing. Additionally, the signage is extremely poor and seems almost designed to generate fines. Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. Civil servants, such as mps get expenses for everything to do with travel and yet they serve the public? How much is the Dart Charge for a Simply book your parking with APH, then book your crossings at the same time (dont forget to book pay for your return trip, too). Lets see if they are human. I am not sure whether the correct term is theft or extortion or plain bullying but I feel like a little kid whos had his dinner money taken by the school bully. It is often without any intention cause any inconvenience to anyone. Provided she use the M25 Dartford Crossings and dont pay the charge by midnight to day after you crossed, youll be liable for a 70 Fines Charge Notes (PCN). I paid the Dart Charge 5 days after the midnight dateline, but one week before receiving the PCN. I received a Charge Certificate in the post yesterday (22/01/2016). Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. Unlike the Dart Charge, you can't pay Congestion Charge at retail outlets. What is a Payzone shop and where to find it? I was totally flabbergasted to see my charge. Heres how to appeal if youve feel youve been issued an incorrect or unfair penalty charge. If youre driving through London and need to pay the Congestion or ULEZ charge, you can also do this in Caura within the City Charges category. They have asked I pay another 5 or they will charge me the fine of 70 if I delay (aka appeal). If you fail to pay within the allotted time, youll be fined 70 (reduced to 35 if paid within two weeks) with 28 days to pay. I have appealed and await the response. I spoke to someone at the accounts department who did confirm that Id paid but I would still have to go through the standard appeals process What a complete waste of time Luckily I had kept the receipt & it was also confirmed in my bank statement. I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. Only remembered 4 days after and paid the 5. Why wont they let honest people pay and make it right? WebHow to make sure you dont forget to pay the Dartford Crossing toll Get an extra 14 days to pay: . WebIf you forget to pay the Dart Charge online payment before or on the day of crossing you have the option to pay by midnight the day after you cross. Im also waiting for my receipt of payment which still hasnt arrived nearly 15 minutes after I paid it? Yes what a system we are from spain april gates open no warning no signs may again same september again same we dit not know becourse road works thinking free of charge than in late november recieved 4 finish of not paying we complain Saying where to pay when we recieved the finish we want to go again dartford crossing putting out van online but say can not find we try to phone after many times put nr this nr that etc line go dead i think this is made special to fuck us for the fines ridiculous how the british goeverment try to make money Now we drive around the m 25 to go to suffolk, Hello, Im Italian, I passed under the tunnel Aug. 16, 2015 with my camper and during the transition I was surprised of the lack of toll, (I had been in London in 2013 and we stopped to pay), today December 1, 2015 I get the sanction and I have to pay 35 pounds, wanted to know if everything is correct, if the company is not doing a scam to all the people who do not know that at that point, things have changed. .. so Im delighted and offer to pay. Fail to do pay for a second time and the fine will rocket once more. The issue date on the certificate was 12/01/16 and requested payment of 108 within 14 days of the notice, (105 for the PCN and 3 crossing fee). Amazing phone call to Dart Charge on day 8 I remembered I havent paid.. ring to pay my first offence. On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. I get hit in the opposite way, I only ever use the crossing when I drive down to Kent for a boozy weekend with friends. If your first time its always worth appealing. This year I paid up for three passages for the two trips I have done this year as you can pay in advance. Why they just wouldnt accept my attempt to pay a few days later is beyond me if they are willing to spend time and money asking for the same fee 5 months later. Saw the signs saying I needed to pay by midnight TONIGHT I went over at 5pm and I returned over the bridge at about 11pm so should be ok for my return journey, I think, as it was after 10pm? Would be possible pay it now, or I have to pay the penalty? Is it possible that someone else has used the car at the crossing? A BLUE badge .is NOT free. Dont know if that helps, and you may not want the stress involved. How can the burial of a mother and a 2.50 fee be weighted. When I reached my destination my hosts were unaware of a crossing charge. It was their computer system that told me what to pay after entering his registration number!!!! My wife and I received a fine this week for a return journey, so 70 if paid within 14 days. I paid going over and forgot to pay coming back. Hi Pay when you get back and you should be fine if it is the first time that you forgot to pay. Pay both ways: It might sound obvious, but dont forget that payment is due for each crossing you make both on your outward and return journey. A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. Of course I do. So 5 months late for an offence I had no idea i had committed. Who voted for the idiots who make these decisions? I can echo everyone else, first missed payment (I think I paid 24hrs too late) I called and they cancelled the fine and took the crossing charge, what Id payed already stated as credit against a future crossing. Its not a big problem but nobody knows how to solve itbrilliantI want to pay the fine but when I dont receive my PCN, how could I? I also paid before getting fined, well you do when you suddenly remember after a holiday!! Hi, please can you tell me where the signs were located in July of last year? Nobody seriously tries to get away without paying the small toll fee and would pay it were they reminded that theyd forgotten on a certain occasion (maybe even a little extra for the inconvenience). I am a British Citizen but resident now in Canada. The bridges are situated between Runcorn and Widnes in Cheshire, and span the river Mersey and the Theres just one more week to go until one of the worlds largest electronic music festivals returns to the UK! The first time I did have access to WiFi was after the payment deadline. This is a new service your Registered Disabled If the vehicle you are driving is exempt from road tax, because youre disabled, you dont need to pay. What should I do? I then thought that was done and I have learnt from not paying. I find it unbelievable that I have paid for the crossing on 28 July, in respect of which you are issuing a fine for non-payment, but you are holding that money in respect of a crossing I have not made and have no plans to make, and there is no means of getting that money returned to me. Have you payed the fine or are you waiting too see what they say? Hi. I had similar, although I do have an account, I was in a hire car and totally forgot to pay as Im so used to it happening automatically. Do you know where the leglislation says that they can enforce the deadline of midnight the next day? I did receive a confirmation email but I couldnt open the attached PDF. a further requirement from EPCPLC of Eur 151.73 to pay within 27th February They are practically inviting fraudsters to target people who may not be the most technically savvy to get scammed., Dont pay at any website other than https://www.gov.uk/pay-dartford-crossing-charge. i have recieved another letter stating i havent paid and now have a fine of 107.50. All this makes sure, everyone can pay up! We advise you to pay the Dart Charge penalty within 14 days to reduce the cost of the fine to 35. Many will arrive through the Port of Dover and go on to other parts of the UK by using the Dartford Crossing. Dear all, So I went on the web and I realized that there is a toll for this bridge but without any staff or machine on the bridge where drivers can pay. Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. How can I check please ? But somehow after months of no problems the auto top up has been deactivated and weve received the fine(s). Pay now the standard crossing fee and you should be fine. Open your iPhones reminders app it is standard on the handset2. Why does this unjust enrichment of the dart ford tunnel system toll charge make normal good people, criminals? I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. I would appreciate your help. The idea being that you pay the Congestion zone charge which you dont use and then get a fine for the unpaid crossing charge. Britain wake up to reality! 8. I made my payment on the morning of 9/9/15 as soon as I realised but I am worried as I havent had a PCN. Here are the main Dartford Crossing payment methods. From my experience to date: I've added it to my auto pay account with my other car so at least we're sorted for future trips! Relieved to read your message! Make a new reminder to pay the Dart Charge3. Kind regards Thanks everyone, called and spoke to a lovely man who was very helpful. Don't include sensitive personal or financial information, for example credit card details. I have now made a payment of 5 do you think that I will get a penalty charge?. I then heard nothing from them until now when I received a final notice of rejection stating I should have known about the charges and my fine has increased to 70. SO if I were you pay the 2.50 and appeal saying you didnt fully understand the process. I have just received a late payment bill for 38.50 which it seems the hire company has paid from my credit card on my behalf. I think I have been reasonable but at 2-3 per phone call the costs to me continue to build up, not to mention the distress I feel each time a new PCN arrives through my letter box. I thought there may be a temporary reason. Now, here is my concern. Hopefully matter is now closed. I have received Penalty charge notice and I paid them over the phone and received emails for confirmation. Surely common sense would be to apply the payment to the only crossing we have ever made.ie the one they are fining us for not paying. as I received too in late their notification!!! Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. I just tried to pay and got the same, I tried about 10 times and it finally worked ! So, all of those people who worked in the booths are no longer needed, but the price has gone up by 150%! Drivers using the Dartford Crossing need to pay the Dart Charge in advance or by midnight the day after crossing. However I used the crossing on 11 July, paid on 14 July (the first 2 times I tried to pay, the website didnt want to accept my number plate). On the crossing there is nothing! Hoping that I can appeal this. But this system probably collect a lot of money by snaring all these drivers We will continue to press for a change to the information and signage informing motorists how to pay. It seems that my payment doesnt count towards the crossing and just sits in an account..and unbeknown to me I was expected to pay AGAIN when the first letter arrived and had 14 days grace. they hadnt sent the penalty letter for the return journey or the other journey i made in July. Required fields are marked *. Rod Himsley. They make it difficult so that most of us just give up and pay the money. I am at my wits end Pls anyone within advice thanks Kellie. I have not heard this policy is changing. :( Thank you. Its easy to forget if you only use the crossing once in a while and it is very unfair to refuse to take payment before the fine has been issued. WebYou wait for the letter and send a reply with a copy of the printed confirmation of your payment. I wish you the best of luck and let us know how you get on with this. I live in Scotland and very rarely drive to London. The cost of a van is 3.00, so the system should ask for the correct amount. Hope this helps. Do I expect to receive a hefty penalty or do I still have the chance to pay the normal tariff. We paid both fines and we have receipts. if I will not pay within the 27th February? There is very little information around the toll area itself and by putting the onus on the road user to pay, rather than them to collect, they ensure that many people will innocently forget to pay the toll or simply not know. I tell everyone I know to avoid it. I suddenly remembered about four days later and immediately paid online. I confirm that I have not. This may have been enough to push some people to have just gone ahead and paid without question. Sure enough the appeal went through and I was let off any fines. Im too poor to take a political stand, I just what your opinion of if you think I should pay the extra 5? Thanks very much. An incorrect fine is certainly among the grounds for appeal. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? Hi here is what I put in the feature. I would rather pay double for my mistake (or your mistake) is hard to say who the error, we of the continent how do we know that you have to pay a toll if there are no clear signs or warning lights. Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). to pay the Charge, thinking to pay at some toolbooth, There are some Forgot to pay the Mersey toll? Find a quiet corner and scream very loudly we feel for you! Siccome sono una persona onesta, ho preferito pagare, con quei soldi sarei salito volentieri sulla london eye con tutta la famiglia e mia figlia e ho rinunciato perch londra per unitaliano cara, mi scoccia veramente tanto avervi regalato quei soldi per un tunnel, adesso lo so la prossima volta piuttosto di passare per il tunnel spendo il doppio di carburante. On receipt of the PCN now requesting me pay 105 PLUS 2.50 for the Toll, If I pay this IT WILL BE THE THIRD TIME I HAVE PAID. Looks like I will have to phone them. Im a UK citizen and Im looking to leave the country driven out by my own governments practices. I have this today and went to go work and my car has been clamped and I have spent all day sorting it and got wait see what the court says.the debt company wont respond and the dart people told me I have wait.even thou I paid next day and proved bank street ate me too!! Has anyone actually gone to court with this? Can somebody help ? Use the information in this article to find your closest. i then used it on the 8th of Feb 2015. WebSimply pay the charge online at www.gov.uk/dart-charge, over the phone by calling 0300 300 0120or via a Payzone retail outlet such as a Post Office. Worth a look. Hi, If I had known that I had to pay, I would have definitely paid! How can I deal with it, any suggestion? I am livid that you can not simply phone and give your receipt details but have to spend time an money searching for receipt and then paying postage!!!!! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Whats a PCN worth now? Hi Jo According to the rules, you should be fine as the 14-day grace period should cover you providing it was in your own car as hire cars seem to be throwing up a few issues witht the 14-day rule. Chiedo se possibile un rimborso e una risposta. One of these is that you are the owner of the vehicle. Although my number plate seemed to have been correctly detected. Never did pay it, a few threatening letters arrived, duly ignored, eventually they went away. In order for such a decision not be procedurally improper, there must be evidence that it has been taken in a discretionary way, not simply as the result of an effectively automated process. I do not know if I have paid or not but will go to my local payment point tomorrow and pay in cash as well, then claim my money back from my credit card if they take both the payments. However I did pay for the crossing I had made (and for the return crossing I intend to make) within the so called grace period of 14 days which I only found out about on your site. First the Lendal Bridge in York, now the Dart crossing. (4) If you have a Santander bank account it is a nightmare trying to use their credit card on line, I would use AMEX but gov.uk dont accept them. I remembered to pay at 2 minutes past midnight Aaagh! Its very good of you Pete to put up this blog site, so that people can at least share their experience. Our car is congestion charge exempt but I see no evidence on the gov.uk website that its exempt from Dart Charge. If it was two crossings, its likely youll receive a fine for the second. And the only offer theyve given us is to pay 35 if we pay within 14 days. Enjoy a worry-free journey and dont return to a big fine, There are plenty of ready-made apps that do the same thing for Android users too. Came back from Cornwall this saturday, had a nightmare 10 hour journey. Find out more about London City Charges here. paxten aaronson transfermarkt, fulton county court judges, bean boozled how to tell the difference,
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