Any ticket issued via the Service is a revocable license. Signing up is free, and you can choose between two levels of membership. Reroute your package to a different location or change the delivery date. 4. Once you're signed in, select Accept Transfer. Listings are not considered retracted until they have been processed and a system confirmation has been issued. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. If the sender is willing to do so, they can log into the UPS portal to update the address associated with the package. They asked for these documents to change a damn name. Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". BBB Business Profiles generally cover a three-year reporting period. Some account services require a fee to make changes to the delivery address. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. What is will call and how do I pick up my tickets? Be sure to inquire about the process for a return, as it can vary depending on the options available. Thanks for signing up for the event guide! The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. Please contact us at **************************************** if we need to update your method of delivery. I purchased two tickets for a show at ******************* in *******, ** on 1/20/23 for a show taking place on 3/26/23.I needed to transfer these two tickets today (3/22), but when I tried to transfer these tickets on AXS's appI was not allowed to until a further out date. Skip Send Links Send. Once the package leaves the facility, it will remain en route using the address you initially provided. Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Sign in to your account on AXS.com or in the AXS app. The customer service representative can help correct the address if possible. All applicable fees and charges will be disclosed prior to completion of your purchase. Be the first to know. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. x. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thank you for your time and patience. The place I found I could update a shipping address for passes is at the AXS Fan account page. ADDITIONAL TERMS. Click on Transfer to Bank. Terms and conditions of sites linked to by or from the Service may vary by site. Install the AXS app before your event. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. Do I need to enroll in My Choice after I create an account? It is important for businesses to have a process in place to be able to easily handle customer requests for delivery changes as it can be an important part of providing a satisfactory customer service experience. Please note that orders are processed only after a billing address and other billing information has been verified. You are solely responsible for making a purchase, based on the information provided on our Service. Through the website, log in to your account, locate the package you need to reroute and select "Change Delivery. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. 1. 3. You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. Total was #****. If UPS will not pick up the package, you can drop it at a local UPS store or other shipping facility, with the senders address on the package. However, the ticket price has decreased so much these days and it is impossible to resell my ticket even close to its original price when other fans can get cheaper tickets on AXS website. If the address cannot be corrected, the package will need to be returned. You own the money, own the tickets but they restrict your tickets and keep the money. Get Shipping Help. And if youre a business owner or high-volume shipper, check out the many benefits of acustomized tracking dashboard. PROPER CONDUCT. How long does it take to receive them? Once you report the wrong delivery, a customer service representative will help resolve the issue by following the UPS Claims Management System guidelines and policies. If you received a wrong UPS delivery, the best way to report it is to call the UPS customer service team at 1-800-742-5877. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. Are e-tickets different from digital tickets? I also do not understand why they did not send with signature required. To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. In these cases, customer service will attempt to contact you, using the information we have on file. What are the most common delivery methods? Events may be postponed or canceled for a variety of reasons. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). BBB is here to help. This includes having the ability to make adjustments to order delivery speed and method, making arrangements for re-deliveries, and accommodating customer requests for changes in delivery address. Note that Internet Explorer is no longer supported. We act on your behalf, as seller, when listing or reselling tickets. You should receive a confirmation after concluding your transaction. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. Whats the difference between a dust extractor and a vacuum cleaner? 2. Supercharge your business shipping with total visibility and control. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. This can be found on their website, specifically the Help page. My sister and I were very excited to see Muse. Why? Please read this Agreement carefully, because it is a contract that affects your legal rights. Customer Reviews are not used in the calculation of BBB Rating. If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. Price and availability of any ticket, product or service on the Service are subject to change without notice. If there is an issue with the recipient not being able to collect the package within that five-day period, they may be able to request an extension online. I am sorry for the delay in your ticket delivery for2023 PGA Championship, unfortunately the Promoter will not allow tickets to start delivery until next week. This policy will apply regardless of how the error occurred. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. Click on Delivery Options. If you dont see Delivery Options, the shipper has restricted this option. If using the AXS App, click the person icon on the bottom of your screen to access your account info. . I called AXS and waited on the phone for a long time - put on hold, etc. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. The ticket is valid only for the event, date, time, and seat location issued. To do this on the date of the concert! If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). If UPS delivers a package that isnt yours, its important to take the appropriate steps to return the package to the sender. E-mail address is required to create an account. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. I purchased two 2023 PGA Championship + tickets on June 17, 2022 from the business AXS based in ***************. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. With UPS Delivery Intercept, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. On 3/20/23 I received the following email. Selling Tickets Selling Basics, Help and Getting Paid Transfer Tickets Transfer Basics and Help Receive and Use Tickets Ticket Delivery, AXS Mobile ID, and more. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. The tracking number states they were delivered to my mail box which is in a nest of boxes at *********** complex. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. Unfortunately your request is denied. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. In addition, UPS My Choice members can use the Delivery Planner to request a hold. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Im not getting an option to change my delivery. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. Shipping information, if any, is provided at checkout. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. Select Manage Delivery, then Edit Delivery Address. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, You can get monitor and take more control of your, Customer Support Frequently Asked Questions | FedEx, Shipping | FedEx - Frequently Asked Questions, Enter your tracking number or reference number., Enter edits to your delivery address and click, Enter your contact information, in case we need to reach out to you, then click. If the package has already shipped, you can usually still update the address directly with the shipper. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Thank you for contacting AXS. With UPS Delivery Intercept , you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Dont see what youre looking for? With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. Mail . You can do this through the UPS website or by calling their customer service. For tickets to events located in the United States, the Service is operated by AXS Group LLC. On the second delivery attempt, the driver will attempt to deliver the package to the exact address. AXS Account Account Basics, Your Events, Personal Information, Security Buying Tickets Buying Basics, Resale, Accessible Seats and more. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. Additionally, you should check with the sender to see if they would like you to destroy the package if it is not deliverable, just in case the package contained anything valuable or confidential. Thank you for contacting AXS. Click on Your Account. ***Premium members get two free confirmed 2-hour delivery window requests per year. You can try contacting them if you have any questions." Next to the address you want to remove, click the pencil icon . You may also be linked to a third-party site, which is not affiliated with our Service. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. We recommend using one of the following browsers to access this site. Alternatively, you can call UPS customer service at 1-800-742-5877 and request to have your package rerouted. See the picture attached I shows the charge and the date. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. She told me to avoid will-call at all cost bc it is a terribly long line and a nightmare (sorry!). I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. We make no representations or warranties about the quality of your watching experience or your display. Please consult the seller fee information found within our Service. Some shippers restrict the ability to change your delivery. For help with your AXS order/account . Please keep in mind that keep in mind that if a false charge back is filed then purchasing ability may be restricted. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Holder acknowledges they have no privacy expectation in connection with attendance at the Event. So went to check my bank account and I was charge the $42 for the ticket. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. By clicking Next, you agree to the AXS.com Terms and Conditions. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. We notice that your web browser is out-of-date. On the first delivery attempt, a shipping label is left at the recipients door. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. The updated address must be within the same country of origin as the original address, and the package must not have left the facility yet in order for the address to be changed. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. They will ask you to return the package to the sender. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. I try to chat with people from AXS and they cant find mi transaction. Free Boxes. If you have an account, log in to UPS.com and open your My Choice dashboard. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Click on Selling Info. Thank you for contacting AXS. Your phone is your ticket use the app at entry to get in. Yes, it is possible to reroute a UPS package. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients.
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